Anaya's Auto Repair Inc
262-652-1441
2515 52nd Street
Kenosha, WI 53140 42.5875955 -87.8400293
http://anayasautorepair.mechanicnet.com/
262-652-1441
2515 52nd Street
Kenosha, WI 53140 42.5875955 -87.8400293
http://anayasautorepair.mechanicnet.com/
4.82/5.00 average rating
148 reviews
148 reviews
[ Write a Review ]
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| Happy with the service and price |
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| didn't do the job. |
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| I went to Anaya's hoping to save some money. Boy was that a mistake. For a 15 minute job ( 30 minute if you include handling ). I was charged 1 hour for labor. When asked why, I was told it was because I brought in my own part to be installed. ( a new fuel filter ). He also said they didn't normally install customer parts. When I made the service appointment a week earlier I stated that I had the fuel filter to be installed. There was also nothing said when I arrived and gave them the fuel filter. If I had known this from the beginning I would have let my dealer go ahead and install it the day before. In this case , you don't get what you pay for. |
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| They told me it would be done in a few hours, and I had to wait 3 days (2 nights) before I could pick up my car. It was a simple wiring issue and they lied to me on the phone. Then when I was asked to wait, I called them asking if it was done (because they were not communicating anything with me) and the 3rd time I called, they said it was already done 3 hours ago but they did not call me. Very angry and dissatisfied to be without my car so long, also considering I was from out of town. |
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| Got my car in for estimate for $65 and estimate cost of fix $740 for a radiator. Go the car towed for $66 and paid less than $500 from my mechanic. Felt like I was being taken advantage of |
| Shop Comment Good Afternoon Shawna- I am reaching out to you because I am barely seeing a review that you left us for an inspection you had at our facility last month. I remember you personally since I was the one that took down your information and set you up. I knew you had some concerns and we did everything we could to get you in right away as I had promised you. I am sorry to hear you were unhappy with the quote we provided you after we inspected it. The service you wanted us to provide for you was an inspection of your concerns. Due to a leak you had present we recommended a radiator, radiator cap, thermostat and gasket. When you have a radiator replaced at our facility it comes with a lifetime warranty- in other words if you have issues again the part is covered for the full cost. That is something you should take into consideration when going anywhere- warranty coverage. The parts were half of the cost that we quoted you, the other portion was labor to do the job and of course 5.5% taxes. For your specific vehicle a radiator replacement is a 3 hour job. I apologize if we did not go over the warranty properly with you and I am sorry you were unhappy with the price we quoted you but please, rest assured, I confirmed those numbers for your vehicle and you were quoted properly. I am glad you were able to get your repair taken care of although I am sad to hear that it even crossed your mind that you could have been taken advantage of. We do our best to provide the best customer service, a thorough inspection on all vehicles that come in, we pride ourselves in the quality of parts we use and in the warranty we provide. My apologies again if something was not explained properly. I hope in the future you will give us another opportunity. Thank you. Monica Anaya |